Frequently Asked Questions

These FAQs are related to our legacy version.
Consider to upgrade to the next version which offer much more features.

Will the next version be a free upgrade?

No, the next version 3 of the Magic Utilities will be a paid upgrade. A current version 1.x or 2.x license won't work with the new version, but existing customers will get a discount when upgrading.

The new version 3 will have a new trial period, so everybody can try it, even with the old version or BootCamp installed!

The Control Panel still show an Error

The Magic Trackpad 2 should run on any Windows 10+8 64bit version when connected with the USB cable. Bluetooth support depends on the right Bluetooth chipset, stack and driver.

Windows 7 users have to perform manual assignment which might not work on every system.

Why is Windows 7 not really supported?

Apple decided to skip Windows 7 support. It is possible to make the driver work but we don't advice and support it.

However we will offer full Windows 7 support with the next upgrade.

Will there be a Windows 7 or any 32bit version for the Magic Trackpad 2?

Yes - We will offer full Windows 7 and full 32bit support for the Magic Trackpad 2 with the next upgrade.

Where can I adjust the scroll speed?

The scroll speed is a global Windows setting. I can't be set per device. That's why we don't offer a scroll speed adjustment for now.

In order to adjust the scroll speed please use the standard Windows Mouse Settings. For your convenience there is Speed button in the user interface opening the Windows settings dialog.

What touch features are supported?

For a list of all touch features please click here.

More multi-touch support will come with the next upgrade.

Help, I can't uninstall the application!

You need to exit the application before uninstalling it.
Click here for more help.

What Bluetooth radios are supported?

The good news first: You can always connect the Magic Trackpad 2 with a USB cable, so it should always work independent from Bluetooth.

In general it should work with Broadcom chipsets as Apples uses them with their products. Apple also specifies Bluetooth 4.0 as a requirement but people reported it works with earlier Bluetooth radios as well, whereas we have reports that it disconnects a lot in some cases.

Here more help for Bluetooth issues.

end faq